Why am I being charged when I didn't place an order?

It means you subscribed to our refill program, which means you will be shipped a new refill (blade/pre-shave oil/shave gel/aftershave) every 6, 8 or 10 weeks .

The blade refill program is essential as it ensures you're able to maintain the performance and hygiene of your Baldcut head shaver. Over time, blades can lose their sharpness and effectiveness, leading to an uneven or uncomfortable shave. Moreover, worn-out blades are more prone to trapping dirt, oil, and dead skin cells, potentially causing irritation or infection. To ensure the best performance and minimize the risk of skin irritation, we recommend regular blade replacements. 

Subscribers enjoy an automatic upgrade to a lifetime warranty. The warranty remains active as long as the plan is ongoing, and they receive a replenishment order within 90 days of filing a warranty claim.

Feel free to adjust your subscription anytime, such as skipping, canceling, or changing the frequency, directly through your self-service membership portal. Simply log in and click on "Manage Subscriptions" to make any necessary changes.